Policy
Last updated: 12 August 2026
Some on-site appointments may require a booking fee to reserve the appointment time.
For standard on-site bookings, the booking fee is:
$30 AUD
If a booking fee applies, this will be made clear before the booking is confirmed.
The booking fee is deducted from the final service cost and is not an additional charge.
Remote support bookings usually do not require a booking fee.
On-site appointments require travel time and reserved appointment availability.
The booking fee helps reserve that time and reduce the impact of missed appointments.
Plans sometimes change.
If you need to cancel or reschedule, please provide as much notice as reasonably possible.
You can request a cancellation or reschedule by replying to your booking confirmation or contacting AJP Digital Services.
In most cases, a booking fee can be transferred to another appointment.
If you cancel rather than reschedule, please contact AJP Digital Services. Whether the booking fee can be refunded or transferred will depend on the notice provided and the circumstances.
Genuine emergencies and unexpected situations will be handled reasonably and case by case.
If an on-site appointment is missed without notice, the booking fee may be retained to help cover the reserved appointment and travel time.
This will be considered reasonably based on the circumstances.
Occasionally an appointment may need to be changed because of illness, an earlier job running unexpectedly long or another unforeseen circumstance.
If AJP Digital Services needs to reschedule, the booking fee can be transferred to the replacement appointment.
If a suitable replacement cannot be arranged, any booking fee paid for that appointment will be refunded.
AJP Digital Services aims to arrive at the agreed time.
Because on-site work involves travel and some earlier jobs can take longer than expected, occasional delays may occur.
If there is a significant delay, AJP will make reasonable efforts to let you know.
A booking allows time to inspect or assist with the problem described.
Where a quote is required, it will be discussed before the quoted work begins.
Additional work that would materially increase the agreed cost or scope will not proceed without customer approval.
Booking fee invoices may be paid using the payment options shown on the invoice.
Remaining balances may be payable by:
Work performed by AJP Digital Services is also subject to the Service Terms & Conditions.
Nothing in this policy excludes rights that cannot legally be excluded under Australian Consumer Law.
If you're unsure whether a booking fee applies, please get in touch before booking.
AJP Digital Services aims to keep booking and pricing clear, fair and easy to understand.
