The website may provide an AI-assisted chat helper.
The chat helper is an AI system and is not Alex.
The chat helper is designed to:
- answer simple questions about AJP Digital Services;
- gather information about a technology problem;
- provide basic, low-risk troubleshooting suggestions where appropriate;
- send an enquiry to Alex for follow-up;
- email the customer a copy of the conversation when requested; and
- collect an optional chat rating or feedback.
Requesting a transcript does not by itself submit an enquiry to Alex.
Leaving a chat rating does not create a booking or service request.
AI-generated responses may contain mistakes and should not be treated as a confirmed technical diagnosis.
The chat helper does not independently repair devices, inspect equipment, confirm quotations or make final technical decisions on behalf of AJP Digital Services.
Please do not provide passwords, one-time verification codes, banking details, payment card details or remote-access credentials through the chat.
For more information about how chat information is handled, see our Privacy Policy.