Policy
Last updated: 20 August 2026
AJP Digital Services is a local IT support service based on the Central Coast, NSW, Australia.
ABN 56 241 331 589
This Privacy Policy explains how information provided through ajpdigitalservices.au and related AJP Digital Services systems may be collected, used and handled.
For privacy questions, contact:
You can browse the website and ask general questions without providing your full identity.
If you want AJP Digital Services to contact you, arrange a booking, prepare a quote or provide a service, we will usually need enough contact information to do that.
We aim to collect only information reasonably needed to respond to you, provide the service you request and operate the business safely.
Depending on how you interact with AJP Digital Services, this may include:
Website analytics may also collect information about how pages and features are used.
Information may be collected when you:
Some technical information may be collected automatically when you use the website.
Information may be used to:
We do not sell personal information.
The website may use an AI-assisted chat helper to understand customer enquiries and gather information for Alex.
When you use the chat helper:
The chat helper does not independently provide a confirmed diagnosis or perform technical work.
Please do not provide passwords, banking details, payment card security information, one-time verification codes or remote-access credentials through website forms or the chat.
If sensitive information is accidentally submitted, AJP Digital Services will aim to avoid unnecessarily retaining or redistributing it where reasonably possible.
If you ask us to email you a copy of the chat, the email address you provide is used to deliver that transcript. It may be associated with the chat session for a short period to support transcript delivery and prevent repeated or abusive sending.
Requesting a transcript by itself does not submit an enquiry to Alex or book an appointment.
If you choose to rate the website chat, AJP Digital Services may review the rating and optional feedback to improve the service.
Optional written comments may also be included in website analytics after automated filtering is applied to remove common sensitive details such as passwords, email addresses and Australian phone numbers where they can be identified.
Feedback may also be analysed using automated tools to identify patterns or suggest improvements.
A rating or comment does not automatically change the assistant's prompts, rules or safety guardrails. Changes are reviewed before they are applied.
Online bookings may be handled using a booking or calendar provider such as Cal.com.
Information entered during booking may be processed by that provider and passed to AJP Digital Services so the appointment can be arranged.
AJP Digital Services uses business systems such as Invoice Ninja to help manage customer information, quotes, invoices, payments and service records.
Information stored in these systems may include contact details, invoice details, payment status and information relevant to providing or following up a service.
Payments may be processed by third-party payment providers made available through AJP Digital Services' invoicing or booking systems.
Those providers may process information needed to complete the payment under their own terms and privacy practices.
Please do not send full payment-card details through email or website chat.
AJP Digital Services uses email and related delivery services to send:
Replies may be stored in AJP Digital Services' email and business systems as part of the customer record.
If you subscribe to email tips and updates, your contact information is used to send practical technology tips and occasional information about AJP Digital Services.
Subscription is optional.
Marketing messages will provide a way to unsubscribe.
You can withdraw your consent to receive marketing messages at any time.
Service messages that are necessary for an enquiry, booking, invoice or existing job are separate from optional marketing communications.
Australian spam rules generally require consent for marketing messages, sender identification and a functional unsubscribe mechanism, with unsubscribe requests actioned within five working days.
Parts of the website use Cloudflare Turnstile to help reduce automated abuse and keep website forms and chat available to genuine visitors.
Cloudflare may process limited technical information as part of this security check.
A link to Cloudflare's Turnstile privacy information may be provided on the website.
The website may use analytics and performance tools to understand how the website is used and identify technical problems.
These services may use cookies, local storage or similar browser technologies.
The website may also store small amounts of information on your device for features such as preferences, security checks or update behaviour.
You can control cookies and stored website information through your browser settings, although blocking some features may affect how parts of the website work.
AJP Digital Services uses third-party providers where reasonably necessary to operate the website and business.
Depending on the feature you use, these providers may assist with:
Current providers may change as the business and website develop.
Where appropriate, those providers process information under their own privacy policies and terms.
Some service providers may store or process information outside Australia. The countries involved can vary depending on the provider and service being used.
Not all information is sent overseas, and not all website activity involves overseas processing.
AJP Digital Services aims to limit information shared with providers to what is reasonably needed for the service being used.
AJP Digital Services takes reasonable practical steps to protect customer information and website systems from unauthorised access, misuse and loss.
However, no internet, email or cloud-based system can be guaranteed to be completely secure.
Customers can help by not sending unnecessary passwords, security codes or financial credentials through normal communication channels.
Customer, enquiry, booking, job and invoice information may be retained for as long as reasonably needed to:
Some temporary chat and security information may be kept for a short period to support features such as transcript delivery, feedback, duplicate-message prevention and abuse protection.
Information that is no longer reasonably required may be deleted, de-identified or removed from active systems where appropriate.
You can contact AJP Digital Services if you would like to:
Some records may need to be retained for legitimate business, accounting or legal reasons.
If you have a concern about how your information has been handled, please contact:
AJP Digital Services will review the concern, investigate where appropriate and respond within a reasonable time.
You do not have to use the website chat helper.
You can instead use the contact form or email AJP Digital Services directly.
Newsletter subscribers can unsubscribe from marketing emails at any time.
This policy may be updated when AJP Digital Services changes its website, business systems or information-handling practices.
The current version will remain available at:
