Question 1

Do you offer IT support for home users?

Accepted Answer

Yes. We help with slow computers, Wi-Fi issues, device setups, account problems, and general home tech support.

Question 2

Do you provide support for small businesses?

Accepted Answer

Yes. AJP Digital Services supports sole traders and small businesses with on-site and remote IT help across the Central Coast.

Question 3

Do you work with older adults or non-technical customers?

Accepted Answer

Absolutely. The service is designed to be patient, jargon-free, and easy to follow from first contact to final follow-through.

Question 4

Can you help remotely or do you only work on-site?

Accepted Answer

Both. Some jobs are faster to solve remotely, while others are better handled on-site. If you are not sure, that can be worked out during booking.

Question 5

Do you build custom PCs?

Accepted Answer

Yes. Start with what you’ll use the PC for and your budget in the PC build configurator. You can leave the technical details to Alex or choose your own preferences. You’ll receive a quote after parts and availability are checked.

Question 6

Will the exact PC parts always stay the same?

Accepted Answer

The configurator records your preferences rather than a guaranteed parts list. Exact parts, availability and pricing are confirmed in your quote before ordering.

Question 7

How long does a PC build usually take?

Accepted Answer

Allow 1–3 weeks for the PC to be ordered, built, tested, and shipped. Some parts may take longer if they need to be sourced in.

Question 8

How will I know what the help will cost?

Accepted Answer

Alex will explain the expected cost before work begins. The price depends on the help needed. You can send an enquiry first if you’d like guidance before booking.

Question 9

Do you create memorial or funeral slideshows?

Accepted Answer

Yes. Memorial slideshow work can be handled with care and clear communication, with options depending on the amount of media and turnaround needed.

Question 10

Do you charge a booking fee for on-site visits?

Accepted Answer

Some on-site appointments require a small $30 booking fee to reserve your appointment time. This amount is deducted from the final service cost and is not an additional charge.

A few things you might be wondering.

Straight answers to the questions we hear most often

Still have a question?